For arranging any Return for any reason you must call (888) 321-9264 and speak directly with a customer support representative to begin the return process.
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM (Eastern Time)
Although you may leave a message (either using Voicemail or email), you still need to contact us directly to make certain your request has been acknowledged.
Please Note from item 3 in our Terms in Conditions
All Sales are Final
No goods may be returned without One Source Batteries prior issuance of a Return Material Authorization (“RMA”) number.
The RMA number must appear on all packages returned to One Source Batteries and referred to in all related correspondence.
All related Shipping Charges will NOT be refunded.
Goods returned with freight due (Collect) and/or without acknowledgement of a restocking charge of 25% of the products on the invoice will be refused.
Unless otherwise directed All returns must be delivered to the following address:
One Source Batteries
24581 Crestview Court
Farmington Hills, MI 48335
Any items returned to any other address, unless directed otherwise in writing, will be refused and no credit will be extended.
Please know that you (our customer) are ultimately responsible for the choices made when selecting the items that are purchased.
One Source Batteries does not take responsibility for applications that are not recommended by any Manufacturer. Please refer to the recommended specifications from the manufacturer to be certain they match when making your decision to purchase our products.
For the complete version of our Terms and Conditions policy is located using this link, please refer to it for the complete explanation of this policy.